Right of withdrawal and complaints procedure

Right of withdrawal
Non-personalised products: Not satisfied? Money back!
8.5 If a non-personalised product does not meet your expectations, you can return it within 14 working days in the original packaging and in new condition without having to give any reasons.

Please let us know about returns first by sending an e-mail to hello@nameonit.shop.

Return the item in packaging with sufficient stamps, stating your details (name, phone number and e-mail address) to:
NameOnIt, Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium

NameOnIt bv will transfer the amount owed (including the initial shipping costs) to the consumer within a reasonable period of time after receipt of the goods, or after the consumer has demonstrated that they have sent the goods back, whichever is earlier.

See: https://economie.fgov.be/nl/themas/verkoop/reglementering/herroepingstermijnen

Personalised products
Due to the personal nature of such items, you are not entitled to change, return or cancel your order for them.
An order can be cancelled if you have selected prepayment and you have not yet made the payment.
You can, of course, always return your order if there is something wrong with the product or the printing. Your order will then be made again, and sent to you.
If you have a complaint about a certain product, please let us know by sending an e-mail to hello@nameonit.shop. Always attach a photo illustrating the problem.

Within 14 days of receiving your products in correct condition, we will proceed to refund the products that were returned. This does not include the costs of the returns and except for personalised products as described above.

Complaints procedure

If you have a complaint about a product you ordered, please let us know within 14 days of receiving your package by sending an e-mail to hello@nameonit.shop or +32 15 62 33 35 with a clear description of the complaint, including a photo. We will reply within 1 working day. Do not return the products unless we specifically ask you to do so in our reply.

If the complaint concerns an error on our part, we will make the product again and send it. If the complaint concerns an error by our carrier, we will open a complaint file with the carrier and await the result. All other types of complaint will be handled separately per complaint.

If we’re still unable to reach an amicable solution, you can contact Safeshops as a consumer. SafeShops.be will mediate between the consumer and the seller if, at first sight, there are grounds for the complaint. SafeShops.be can be contacted via the complaints form at https://www.safeshops.be/nl/consumers-complaints/ or by writing to: Kapelsesteenweg 195/1, 2180 Ekeren, Belgium. Info@SafeShops.be

In addition to the e-store’s internal complaints procedure, you can always contact the Consumer Mediation Service of the FPS Economy via this link: https://consumerombudsman.be/en, or the European online dispute resolution platform: